Bad Service...Sorry No Service for Telkom

<p>Note I've reported my line on the 10th of April 2017 (965CRK100417) and when I followed up again I today the 21st of April 2017 I was told that the call was closed on the 15th of April 2017.</p> <p>Not sure why because I got and SMS too stat that I must reply Yes if line is sorted within 24hrs.</p> <p>I've rep**** NO.</p> <p>I've also phoned in on the 16th of April 2017 too stat that my line is still a problem.</p> <p>The woman that helped me said that she could see that my line was down and she has made a note that my line hasn't been sort yet and that a tech will be sent out again.</p> <p>Because of my first fault being closed they had to log me a new on. 693CRK210417 can this be escalated.</p> <p> If someone bothers to listen to me and do their work, they will know that my line runs fine for about 4 to 6 hrs a day and then it battles to synchronize.</p> <p>If I look at my logs I can see that my line goes down every night from 20:00 to 22:00 and will only come back up around 04:00 in the morning and it will then stay up till about 10:00 in the morning and then it will drop again and will only come back up around 16:00 in the afternoon. </p> <p>When my line is up and running fine my SNR is around 14.9 but again once it starts giving problems and dropping my SNR is around 4.5</p> <p>Please advise me what more can I do to make Telkom's Service better for them as all this have said above is what I've been telling every call centre agent working from a script and I've also said the same to the Tech that was send to my house.</p> <p>I need this to be escalated and sorted.</p> <p>I will also need that the staff that hasn't done their work be disciplined.</p> <p> </p>