Bad service ******Ing a customer

Good Day Telkom this is frustrating I just got a debit order of R793 its totally unexpectable I have laise with you since the being of the month still today they no resolution on my account , why I am getting this treat after you guys have approached me for this contract. I have been so dam good all the past year now that you have mess on my accounts I must pay the penalty why From the 8 January 2020 I contacted the call center today is the 25th January the mess on my account happened in October 2019 , I am no long interest being your customer never ever again I regret the deal I have taken i will not even recommend someone to your service its pathetic