BAD SERVICE - REQUEST CANCELLATION

On 14 September 2015 I logged a call using the 10210 call center number. I was then asked to try different troubleshooting mechanisms which all failed. The first agent I spoke to told me that the best thing is for a Technician to be deployed to my address and I have been waiting ever since, all I keep getting when following up on this matter is countless/useless reference numbers. I have come to a point where I am sick and tired of this appalling service and wish to CANCEL my landline service. I do understand that there is a one month notice period but I do not care as long as my request is done. My line number is *** and ID:***.<br> <br>