BAD SERVICE - REPORTED FAULT

I reported a fault on the 04/11/2015 and is still awaiting for a technician to come and have a look at the fault. I keep on receiving a message saying that the fault is reported to technical repair. I have call telecom 4 times..Telkom's communication and services is pathetic!!! <br> <br> On Monday I was told not sure why a technician was not assigned. My reference numbers is 39CRZ041115 and 720CRZ091115. All other messages I receive is to rate service. How do you rate service when you don't receive customer service.