BAD SERVICE repairing ADSL line

I have logged an ADSL fault on 23 October 2015 for my ADSL not connecting. Since then no one from Telkom has indicate when they can assist me or scheduled a date when they can come and do the repairs on my line. It has been seven days without any service. Being a paying customer I find it difficult way they are not assisting me. Their Call Centre just advise me it has been escalated and yet again a dead end. Phoned them twice this week on the progress and no answers and no Internet. I was wondering if you can request a discount on your subscription since you had no service?<br> <br> My option of Telkom has change from bad to worse but they are the only ADSL service provider in SA for how long do we have to put up with this bad response and service delivery from them.