1 reviews | Active since Mar 2010
bad service - relocating adsl line
<p>i logged a call on the 2nd of Feb already to relocate my telkom line to a new address, the tech guy was there looked at the line and said he the line currently there is too old and he'll need to get a new line, said he'll come back leter, and left, never to be seen again.</p> <p> </p> <p>This is almost a month now, everyone tells me it has been escalated, yet nothing has happened thus far, i also see that there were 2 telephone number on my account, one at the old place, and i can only assume the new one, and i'm being billed for both of them. Why do i have to pay for something that isin't working.</p> <p> </p> <p>I need this to be installed asap, 10mb line, adsl, i'm with afrihost as isp.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
I still have not received any feedback, it's been almost 2 months yet. If i phone one person tells me the problem is at the exchange then another person tells me it the line at my home. Inconsistant lying.
I still have not received any feedback, it's been almost 2 months yet. If i phone one person tells me the problem is at the exchange then another person tells me it the line at my home. Inconsistant lying.
Chatted again today and now they tell me it's cable theft and this could take months or even years to resolve.
i've heard 5 different excuses
line is too old
problem at exchange
pole needs to be planted
bushes needs to be cut
and now cable theft, and this could take months even years is what they said.
The guy staying at the back of me got adsl, line connected to the same pole, I've used that exact same line 2 years ago with adsl
Chatted again today and now they tell me it's cable theft and this could take months or even years to resolve.
i've heard 5 different excuses
line is too old
problem at exchange
pole needs to be planted
bushes needs to be cut
and now cable theft, and this could take months even years is what they said.
The guy staying at the back of me got adsl, line connected to the same pole, I've used that exact same line 2 years ago with adsl