Bad service regarding billing at Telkom

Good day

I would like to report an issue I had with Telkom. We have an ADSL 4 mb Wi-Fi contract with them, but because we have a lot of problems we sometimes get discount. Here are the following invoices received since July 2017:

Jul 2017 R 978.35 Aug 2017 R 610.60 Sep 2017 R 599 Oct 2017 R 600 Nov 2017 R 568 Dec 2017 R 476 Jan 2018 R 79.90 Feb 2018 R 599 March 2018 R 600 Apr 2018 R 600 May 2018 R 612.85 Jun 2018 R70. 41 Jul 2018 R1 141.38

Today I phoned them in regard to the invoice of June and asked them why they charged us so little where as our contract is around R600 usually.

The lady told me that they realized they made a mistake and that we must pay for a service that was provided to us. Telkom made the mistake and now they want to add the rest for us to pay in one month.

All she said was that we should just settle the account before the 31 Aug. When I told her again that it is not my fault the invoice was wrong the previous month she told me that we were supposed to pay the R600. We do not log complaints because we are under the impression that our agreement is R600, and each time we do ask them why the amounts change they tell us it is discount and not to worry about it.

When I told her that you deducted a discount of R416 and account subscriptions & once-off charges of R755.89 what is the reason for it, she said that they apologize for that it was not supposed to be like that.

I am upset about this. I feel that they don't do their jobs properly and now the client has to pay for their recklessness. This is unacceptable. I feel that they should take responsibility for their mistakes. And I refuse to pay for this.

We constantly do have problems with our line as well, what SERVICE does she refer to? There is no service because we have given up on contacting them because that will be almost every day.

If we do call for help we are kept on hold for 40 minutes sometimes (well that happened today) and then when we finally get hold of a consultant they tell us they do not see a problem and that it is either after hours or weekend and can not send out an technician. (SERVICE?)

In January we also only paid R79 and we then called to inquire about it, they told us it is because the line gave us problems. I am confused by Telkom's billing, answers, help and poor service.

Your sincerely S. van Zyl