Bad service received wanting to cancel my subscription

<p>On the 8th of November 2016, I received a call from Denise from Telkom sales department promoting a wifi router for R158.00 a month. The deal sounded good and agreed to have the subscription. Due to unforEseen circumstances I no longer want or need the subscription and decided to cancel yesterday (10 November 2016). Firstly I went on the website http://www.telkom.co.za/ to chat to an online advisor to have it canceled as I am still in the cooling off period as per CPA. I was in contact with a Koketso Maswanganye who confirmed that I should call 081128 or 10213 and tell them that I want to cancel. I called the number and spoke to Nelly who confirmed that she can't trace any of my details and that I must call the following number to have it cancelled ********** Telkom talk. Still, no luck. PLEASE IM BEGGING YOU CANCEL MY SUBSCRIPTION IMMEDIATELY.</p>