Bad Service received from Telkom - this feels like a horror movie

I was referred by a fried to get the Telkom package that they currently having on promotion for R269.00pm , I called the call center on the number 10213 to apply for the service , i was told that i will get feedback if my application was approved , i did receive a call the following day to say my application was approved and my device will be delivered to me. I received a call from the courier company on the 26th October to deliver my device. I then called Telkom on the 27th to activate my account i was told by the agent only then that i will receive a email after 48hours that will allow me to activate till date i have not received. On the 30th i called and i spoke to a gent a different story that the problem was that the courier company has not send confirmation that my device was delivered , i was then promise that a email will be send to manual activate my account yesterday witch did not happen. I then called in today 31st October to activate my account, sad to say that im still waiting. Each time i called and i think i made 4 calls i waited avg time off 20min before my call was answered. All im asking is for this device to be activated. Please give me a call ********** 09