BAD SERVICE RECEIVED FROM TELKOM!!!

We bought a Fibre wifi last year and to be honest it was a waste of time, energy and money. The first few months it was working just fine until January this year when we started experiencing bad service. It all started when a technician from Telkom came to our house to upgrade the wifi speed from 10Mbps to 20Mbps. After that our fibre wifi was being suspended twice a month and when we call, we were told that we have two accounts which we know nothing about. Apparently after the technical increased the Fibre Wifi speed our contract was not updated. So apparently nw we have an accounts for 10Mbps and 20Mbps (acoount number *** and ***), when we enquire about the two accounts they told us that they will investigate and get back to us, they annoying part is that we pay for two accounts and we did not sign up for two accounts. Every month we call Telkom and the response and help we get is that they will investigate and get back to us, last week we even asked for our contract to be terminated and they said they can't because they are working from home. On Tuesday 19th of May 2020 we called because our wifi was suspended again on Monday the 18th of May 2020, the help we got was that they will investigate. This is an inconvenience in so many levels because we have to buy data on our phones to catch up school work and work. We are very disappointed, sick and tired with Telkom's bad service and the disrepct we got from Telkom because we trusted them with our hard earned money for us receive nonsense service. At this point all that we want from useless Telkom is our refund for the other account that we supposedly have and to terminate our contract with them, we want nothing to do with Telkom. Telkom can you please intervene. Contact me on *** *** Lesego Leshope