Bad service received from Telkom

I have requested my landline to be relocated to the new address.

The request was done by myself on the 29th March 2018 (spoke to Anelle) and on the 3rd April 2018 I had to find out from Sibele that it was not done on the 29th March 2018.

This morning 16 April 2018 after I have contacted 10210 I was told that the request is "hanging on Telkom's system since the 10th April 2018" and a request for an escalation has been done, which will take up to 48hours.

This is the worst service received in 24 years from Telkom