Bad Service received from Telkom

Hi Peter I would like to complain about Telkom My mother telephone was changed by Telkom and they gave her a phone that she can top up and need to be charged in order for the phone to work . In the past four Months we had no electricty and Eskom is not prepar to fix the problem thus the phone is not in use when I went to Telkom to inquire about the bill she received the Lady at Telkom Manponya dial the call centre in order for them to reverse the fee but the lady at the other end tell me that we needed to report that the has fault I advise her how can we report a phone is fault when there nothing wrong with the phone only that it is not working because the is no electricty . I have send numerouse e-mails to telkom and the respond is that they check the telephone line and the query is closed and one is willing to listen to the actual query that the phone is not working as there is no electricty. Every time I tried to speak to Telkom their say they cant assist as I am not the owner of the phone and I keep advising them that my mother is old and she can hear clearly and also when they wanted to change the phone they spoke to me to explain to her what the need when they delivery the phone but now I am trying to resolve the issue with the bill and they cant talk to me .

the telephone is the name of Emmah Magudulela ***