Bad service received.

I app**** a contract at telkom jubilee mall kiosk on the 13th August and I got my device on the 17th, my request was to continue with my prepaid number on my new contract as I have submitted my number everywhere I have service or been serviced, then consultant promised to process everything where by he promised that my active prepaid number will be active within 24 hours meaning on the 18th.

Till now as I am writing my problem is not yet resolve and the worst part of it is that I registered my number with dept of education/at school, and during this time of covid I won't be able to get any updates about school progress in term of what needs to be done for kids, as my prepaid number was terminated on the 19th due to process of switching from prepaid to be activated as contract.

And I have been calling for help and telkom contact center, the only department that answers is for prepaid and I needed help at contract department and I am unable to go through as they always requires a unique ref number which I don't know and is auto michine that response.so unfortunately I won't be able to tell that I don't have that ref they are requesting. Whenever I visit kiosk the gentle man seems to be on top of my query but with no luck, a he can tell is all should be well in few hours time.

Please help me out,I feel like my life is stucked.