Bad service providing by Telkom

Just for for information to fellow South African. I experience very bad experience with Telkom. I took a contract with Telkom for one Sim Card that I was happy with the contract and few months later u was contacted by telkom consultant to advise about the contract of three Sim cards with good benefits indeed and I agreed to take the new contract with the condition of canceling the first one but that consultant did not cancelled the first with mean I now have two contract with Telkom. I received three Sim cards as per the telephonic agreement with the consultant. I utilize one and gave two to my family in limpopo unfortunately the network of telkom is problematic there. I then call telkom to report the matter and spoke to one of consultant to cancel the two sim cards but I was told that is impossible regardless of Telkom consultant called me before that is possible to cancel the first contract to new contract of three Sim cards. Months end of December 2017 I was debited with money for two contract. I called telkom to cancel the first contract but it never happened. Other two sim cards were not working but the was still debited in January 2018. Consultants never assisted me with my challenge I then opted to cancel the second contract as well. I sent on the 16 February 2018 to ********** as was the process out line by telkom and it takes 21 days. I never received a feedback from telkom to date. I followed up on the cancellation after 21 days, I was told to send the cancellation letter again to one of the consultant who will forward the letter to the team lead but still nothing happened. I called again and assisted by a different consultant who told me the same thing and I inform her that I did that already but I gave her a benefit of a doubt and sent again still no feedback. I went to the branch and they still referred me back to call 081 180 regardless being informed that the reason I came to branch is Because that process already failed me. I was not assisted in the branch. I never being called by any consultant just to check if the client (my selft) is finally sorted. Fellow South Africa what kind of company that treats its clients like this? A company that fails to help clients in a branch doesn't deserve to be recognized in South Africa. Employed *********** people who only care about themselves. Maybe they need a little lecture about a clients and how clients benefits the company. Even now my problems are not sorted. PLEASE ADVISE ME HOW CAN I SORT THIS MATTER. Fellow South African I'm experience this problems and sharing so that people must never experience the same problem. It seems like is the way they make money by avoiding to assist clients.