Bad Service Provider

I Just believe telkom is reducing speeds of their internet connectivity on purpose, so we can jump onto their next big thing. there is no way 90% of the country can all of a sudden loose connection speed at once. I don't want to even speak about their service. I have been having connectivity problems for over 2 months now. Having had an LTE in a covered area (covered for over 90mbps for that matter) going at less than 1mbps, 0.24mbps to be exact. I have queried this via facebook, with a quick response rate I must say. However, that is where it ends. A maggie has constantly informed me the query has been escalated, and she gave me a fault number to which I can track the process. let me tell you the fault is still on received and this was the 18th of June. To take a mere 10mins to explain to a customer of any issues in one's area goes a very long way. we cannot be paying R800 every single month for only bad expectations and you become ******** when you refuse to pay. I just need my speed to be stable that's not a lot to ask for.