1 reviews | Active since Feb 2011
bad service provider
I am on uncapped 4mbps line so i have been streaming lately but it buffers even when I get 3.89mbps on my speed test. Now I know for a fact that people have been upgraded to LTE before and I wanted the same thing only to be told its not possible. mind you I am not on a month to month but a 24 months contract that expires in june next year. I need some balance from telkom as to how this is not possible and yes I do have coverage for LTE. Hell if the offered me just the sim even that would have been better except they didn't even look into this request
Hi Lovel3ce,
ADSL (fixed line) and LTE (Mobile) are two different services and they the one would not be able to migrated over. The one would need to be cancelled and the other app**** for. Customers that have been moved from Fixed to Wireless are customers that have been affected by cable theft and Telkom would not be replacing the cables due to this. The Fixed line service would then be cancelled and the customer provided with a wireless solution. If the video streaming is buffering you should be able to drop the resolution so uninterrupted play.
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi Lovel3ce,
ADSL (fixed line) and LTE (Mobile) are two different services and they the one would not be able to migrated over. The one would need to be cancelled and the other app**** for. Customers that have been moved from Fixed to Wireless are customers that have been affected by cable theft and Telkom would not be replacing the cables due to this. The Fixed line service would then be cancelled and the customer provided with a wireless solution. If the video streaming is buffering you should be able to drop the resolution so uninterrupted play.
Regards
Garreth
Telkom Social Media Team
Best regards,