Bad service..... (poor) and *********** customers.

My wife and I went to Telkom store at Wonderpark Mall in Akasia (Pretoria North). We arrived there at around 17:00 yesterday (Thursday) and there were only 3 customer assistants to render Telkom services. The cue was so long as it went even outside the shop, to our surprise one of the consultant took her back and knocked off. As we were still surprised by that another lady whom we thought was the manager came from the back office and said she was going to the toilet, she went there for more than 30 minutes to an hour while we were still waiting to be assisted. Thanks God she eventually came bank as we were even thinking of going through the whole of wonderpark looking for her to come service us. There was a lady in uniform (SAPS) just front of us in the cue, she was greeted and answered with bad attitude as she questioned the bad service that we were all receiving.

It was so sad for my wife and I to wait for more than an hour to get serviced and yet we did not get any help on our query. We took a Telkom data sim contract via MONDO and before it was even delivered my wife called to cancel, she was advice to wait for the parcel to be delivered then call thereafter to cancel the contract. She followed the advice and she was told the contract is cancelled and a driver will be sent to come collect the data simcard and we will not be billed for the usage of the simcard as it is not yet opened, few weeks after realizing no one was collecting the parcel she called again and she was told the delay was caused by her not filling in the required cancellation forms. She requested the forms, signed and returned them but till today the parcel (simcard) is not yet being collected from us.

I am more surprised now because were billed for usage of data that we did not even use as the simcard is still sealed and not yet activated. My wife called again and she was told it is a mistake the simcard will be collected and the funds reversed. We have have asked for telephonic conversation records as the always says calls are recorded but till today we have not received any communication.

Yesterday at Telkom store they could not help us, saying it would not appear in their system as the simcard is not yet activated. My question is how then are they able to bill a simcard that is not activated but cannot cancel or see inactivated simcard. Are we being ********** or what here.

Telkom and its appointed companies such as Mondo, we watching you. I guess now I have to ask my lawyer to take this up with Telkom and its appointed companies the legal route.

Oh by the way you do not even deserve the rating star I gave you. its simple because I have to rate in stars for my review to be published.