Bad service & Pass the Buck

I purchased the 10Mbps uncapped ADSL line which has a TI mobile Sim included. Everything is working fine, except for the TI mobile Sim. The Sim is registered and activated and the 2Gig data is loaded. However the sim does not connect to the internet. I have been calling all the departments like 10210 (Technical Support), 10210(Accounts),10213(Sales) and 181180 (Customer CARE) for days since 16 December 2017. I eventually received the first sim on 21 December 2017 after driving 150km to the store in PE. Up until 31 December 2017 I phoned the various departments of Telkom to assist me to handle my problem. I was passed on from one department to the other and not one came up with a solution. On 31 December 2017 I drove back 150km to PE to a Telkom Store in Baywest. There a consultant(Andre) handed me a new Sim and registered and helped me activate the Sim. When I got home and tried it out there was no Internet connection. Since then, 31 December 2017 I have been contacting Telkom everyday, taking hours and hours of my time. When I call support they refer me to the sales department, when I call sales they refer me back to support. Sometimes one of them would refer me the Mobile department but they say it's not their responsibility I have to contact sales. Someone said I must go back to the Telkom store so that they can connect the internet. Why would I drive another third time 150km just for someone to press a button and make it work. Why do I have to be there in person or the device for that matter. Before anybody replies to this complaint, THE SIM HAS BEEN RECA-ED REGISTERED AND IS SHOWING DATA BUT DOES NOT CONNECT. THE SIM HAS BEEN REPLACED, OR ARE ALL THE SIMS MALFUNCTIONING? Today 8 January 2018 I still cannot connect with the mobile Sim. Is it possible that the free Sim could be a selling phoefie so that the ADSL uncapped package can be promoted. Is Telkom *********** to enable my mobile internet or what. I changed from another IP in-able to have the poor service that Telkom provides. Does anybody at TELKOM know how to mobilise the internet on the TI Mobile sim?