BAD SERVICE/ OVERCHARGED/*****

So sick and furious with telkom mobile. My contracts ended in Oct 2015 then it was running on a month to month basis which made my payment R99 X 2 for the benefits. I received an email saying my Nov 2015 payment would be R1575.34. I then contacted them and they advised me that it was a \bill shock"and it would be reversed into my account after I logged a case which I did and then someone would phone me. A guy by the name of Given was handling my case and when he didn't get back to me in 72 hours which I was told I then contacted them again. I spoke to faakhira and she told me that she will forward my query and I will have to wait another 72 hours which I did and still no feedback. I then called again and spoke another female and told me that the money has been put into my telling mobile account which I was furious at because it was my money out of my bank account and to my knowledge TELKOM MOBILE AIN'T NO BANK!!! they told me that they would pay it into my personal account and once again I had to wait for another 72 hours. This lady told me she would personally make sure that someone will phone me because there was no one at the billing dept or a manager to assist me! FEDUP!!!"""