BAD Service Order not installed more than a month later

I placed my order at the end of May to get a Telkom Line Installed as I will be leaving the country for 2 months and leaving my small kids behind.

Round about the 4/06/2018 my order was changed to ADSL as i was informed that there is no LTE for my area. I was told it will take 21 working days. In the meantime my colluege also app**** for adsl 04/06/2018 and her line was installed with 7 Days.

To date my line has not been installed. i have been calling telkom everyday. They are permanently offline. I hold on up to 30 minutes at a time before the phone is answered. My details have been taken everytime i have been told my query has been escalated everytime with promises that a Team Leader will call me back. This has not happend. I am leaving SA in 5 days time. my line has not been installed. how am I supposed to have face time or talk time with my young kids and how are they supposed to call me in cases of emergency. This is not on. very bad and dissapointing.