Bad Service OR NO service TELKOM Mobile

Item: Telkom
Rating: 1
Author: Johannes L

I switched banks and confirmation was sent to Telkom and I received the confirmation e-mail. All my other debit orders were switched in the same way and was deducted from my account. On the 12th of June 2018 I was handed over to the collections department. This is after I received an sms stating that I must have enoungh money to put through 2 debit orders. On the 15th of June they deducted 2 installments in the amount of R2,000.00 from my Nedbank account. I keep on receiving sms's and voice messages from Telkom that I have been handed over????? If they deduct another payment from my account at the end of this month I will report them to the National Credit Regulator. This is unexeptable that they havent updated the payment received by the 21st of June 2018???

Helpful (0)

Replies (2)

Johannes L's updateReviewer Update

05 Jul 2018, 12:07

Hi The problem was resolved after many calls to your call centre thank you. Regards

Johannes L's update05 Jul 2018, 12:07

Reviewer Update

Hi The problem was resolved after many calls to your call centre thank you. Regards

Johannes L's updateReviewer Update

11 Jul 2018, 10:38

And now my account was blocked because according to Telkom my account is in arrear as they only received R200 this month? WHAT THE HELL!!!!!!!!!!!! It goes off with a debit order that you deduct from my account! My monthly contract amount is R1,100.00pm. I changed my banking details and then the problem started. You deducted R2,000.00 in the middel of June for 1 arrear payment. Then at the end of June you deducted the balance of R200 from my account which was owed and then on the 10th of July you block my account???? WHY???????? I am not in arrear? REALLY!!!!!???????

Johannes L's update11 Jul 2018, 10:38

Reviewer Update