Bad Service or no Service

Went to Riverside Telkom to apply for ADSL line on the 01-05-2015.Agreement was made at shop they will send Tech. to site to see if line available due to previous time to shop they said there was no line available for ADSL. But then I started getting sms that I need to pay Deposit of R700 on the 08-05-2015 that I was not told about when I app**** .Phoned office in Riverside to ask about it then I got answer they did credit check on me that is why I need to pay Deposit. Told must not worry can pay deposit later when all has been done. Don't have problem paying deposit but they need to inform you of it when you apply.(order nr.*** received also on the 07-05-15)Then on the 19-05-15 Technician from White River came to my house to see if Line is available and told me yes it is, but he needs to go back to office to arrange pole. Then they will come back on the Wednesday(20-05-15)to plant pole and then on the Friday(22-05-15) install line no problem. Wednesday came and went nobody came. Then on Thursday got sms line will be done today. Nobody came. Friday called the nr. give 10210 tried to get answer they say waiting for contractor not there problem I must just wait.