BAD SERVICE OR HELP IN STORE

With a upgrade you get unlimited data up until the end of March. The past few days I realised that data are being deducted from my data bundle. I went to the Telkom store and spoke to one of the consultants, she said she only works with fixed contracts, I must wait in the queue again to speak to another consultant, so while standing in the queue another consultant asked what he can assist with I explain the story again, he said I must wait for another consultant as she can help me. When I finally got to the new consultant and explain the story again she said she can't help me, when I asked why she told me no because she is already signed off on her system and that I must wait for yet another consultant. When I finally got to the consultant and explained my story for a fourth time she said that she can't help me because I don't I my ID. I show her the Telkom app where you can check your balance, buy bundle etc. in order for her to explain how it works. She answer she does not know and gave me the number of Telkom call centre which I phoned and never even gotten through to speak to a consultant about my problem. I need assistance please.