Bad service online

i recently app**** for a contract online (02/04/15) and never heard anything from the team, i app**** again on (13/04/15) and still nothing, i called the customer care line 081180 and to say the least i held and held only to be disconnected. i tried their online \chat to us"service you'd think there will be an actual response but still nothing. such horrifying service to potential clients is unforgivable. i know understand why others call you HELLKOM"""