Bad service. Once again.

<p>Ok so I understand that I made a late payment. I was paid late last month and made a call to you saying that I will pay my LTE contract and the penalty from the debit order as soon as I get paid. I have made this arrangement in the past as well. I even paid a month in advance in order to avoid this happening again.</p> <p>But telling me my service will only be reconnected in 8-10 working days? In this day and age? Are you sending a someone on horseback to the bank to find out if a payment has been made? We're not living in the middle ages anymore. I even opened an account at ABSA to make sure the payment goes through on the day of payment. A company who's aim is to keep people connected can't connect properly between departments? </p> <p>Am I supposed to pay for the days that I'm not connected? </p> <p>R799/30 days = R26.63 per day</p> <p>(14 days)*(R26.63 per day) = R372.86</p> <p>R799-R372.86 = R426.14</p> <p>So I am would like to propose that we deduct R372.86 from this month's payment since I'm not getting service delivery for that money.</p> <p>Like I said, I know I'm at fault here but I made an arrangement because I knew that this would happen, however, the fact that it can't be communicated to the right department just reflects the ability of your company to work effectively. I think the only mistake I made was, once again, to put my faith in your service.</p> <p>If you have any other suggestions, please contact me on the email address connected to this account or call me on ********** 416</p>