Bad Service on the First Go!

I started a new contract with Telkom on Monday, 7th May 2018 and requested for my Vodacom number to be ported to the Telkom network. This request that I made was deemed possible by the consultant who assured me that the problem would be fixed the next day. It is now the 15th of May 2018 and to date my number has still not been ported. I have gone into the branch multiple times and the consultant keeps on saying that the problem will be attended to and nothing is happening though. I think that this is a blatant level of incompetence from the service provider.