bad service on faults

problem started on 20/11/2015.changed to uncapped 10mbps.however instead received [URL Removed]<br> on 27/11/2015.fault logged on .continued complaining and following up butto date not sorted out.fauklt even escalated but still not sorted out.presently at 2.7mbps.so 20days not sorted out.no sms on progress of fault as in past.telkom just dont care .i am now looking for new ISP.any suggestions.