BAD SERVICE ON CONTRACT

Went in store on 6/7/2019 to request a port/number change on an existing contract.A prepaid was ported onto my existing account which took about 4 days - I was then told a number change takes a max of 10 days.... I am now on 13/08/2019 and NOTHING!! first I was told by the store they have lodge an incident.. on 6/8/2019 when I called there was NO progress and the lady could ot tell me anything - I was then given a ref number and told to call 081180,spoke to Khulekho who informed me that the incorrect department had been sent my case query! He then resent the email to the correct department and told me in 72hours I would get an sms to confirm they were sorting the case................ today is 13/08/2019 and I am STILL waiting,no sms,nothing? When calling in to 081180 I am told they are waiting for the case to be allocated and it takes 72 hours???????? In the meantime I am paying for a contract I cannot use...... does ANYONE know what is going on there???????