BAD SERVICE ON AGREED PRODUCT

Good day,<br> <br> I wish to register my utmost disgust with the way Kevin from Black Connect handled my transaction. It also appears Blake Connect is known with most Telkom Staff as one of theirs. <br> <br> Any financial service provider is expected to dispatch advise which meets the clients needs after having done a needs analysis of the client. I clearly explained to Kevin during our initial telephonic conversations that I need something which can connect wireless to enable me and my boss to connect simultaneously. I even advised him I also want to connect my phone. Upon receipt of the gadget I then went to Telkom Hatfield who advised that its not a wireless but a USB. I then contacted Joelene who told me that is what I had ordered hence if I need anything else I should cancel this pay a penalty and get what I want.<br> <br> Today I got a call from Samuel whom she is denying that he is at work today. He called me from the number *** at 12:48. He explained that it was the dispatch`s error they will replace the product but I need to call Telkom 1st. Telkom has just advised me that there is a penalty for canceling the product hence I feel mu rights as a customer are now being prejudiced.