Bad Service ON A WHOLE

Recently took out a contract online, all approved and requested courier. Confirmed that phone was same day courier and to arrive 4th May 2015. It didnt arrive 4th or the 5th but the 6th of May. Helper receives the sealed package, i get home that evening and to my surprise, package is EMPTY! Courier Company pinched it but to my dismay, Telkom cant block the phone, nor was the phone insured for the courier HOWEVER i am stuck with paying for a phone i did not receive! They reluctant to blacklist it as well as replace it! BAD I TELL YOU!