MM
Mothete M

1 reviews | Active since Jun 2017

23 Jun 2017, 16:23

Bad service on a good friday

<p>When Telkom Wonderpark to do sim swap and waited 30 minute told that I have to bring Proof of Residence. I ask if I should bring my own sim card or they have stock and I was told they do have stock.I went to get POR and when I get back I was told there are no sim card I must go buy sim at Akermans and come back and if I don't want I should go to Montana branch.I couldn't believe that I could be chased away like that. Anyway I wentto get sim and when I came back.I waited full one hour to get service. The service there sucks. In total I spent 2:30 to be assisted. No apology was done. </p>

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Replies (1)
Telkom
Telkom's reply26 Jun 2017, 11:57
Official

Good day Mothete,

We sincerely apologize for the level of service you have received at the store.

We have further escalate this to the Store Management Team.

Regards,

Busi

Telkom Social Media Team