1 reviews | Active since Sept 2009
BAD SERVICE OF TELKOM
I am very dissappointed in Telkom last year September I took a package out of 269 or 369 and the first month i was billed correctly and the next month my bill was sky high to consultant went to put me on a higher package that i never took out and now since last year October its been back and forth with them when the disconnect my service and it was said there s a ban on my account until the sales department has sorted it out I have names and dates ref nr's and the emails that was sent noone is coming back to me and see now again. I want them to reconnect my services it their problem cos they don't listen to the customer. how do i attach my stuff so that everyone can see how useless is Telkom with service and the customers their service there is no words for them stupid people
***Mohamed - he informed me he sent an email for my package to be downgraded the ref nr: ***19/12/2019Vukanihe said he cant see my invoice when i phoned to query have it been sorted out21/01/2020Beverley Pillay Said its at the back office the sorting it out and they reconnected my service21/01/2020Cindy ***11/02/2020Sinilwise to activate a debit order but it never happened03/03/2020Got a new case nr ***409/04/2020Samakelethe same story and they reconnected with ref nr ***621/05/2020phoned again to find out if my package is sorted out01/06/2020Hlengiweand I got a new ref nr for my service not to be suspeneded ref nr ***217/08/2020Lukolo and said he sent an email for them to rectify my package again my ref nr ***718/08/2020spoke to Asanda and I sent an email 18/08/2020 at 16h30Spoke to Neliswaand she said too me my someone will phone me by the evening and they will reconnect my service but nothing as yet19/08/2020And today at 08h35I spoke to Nkululeko and he said i must speak to the sales department to sort this out so i am sending you this email i want by 10h00 an answer and my service reconnected
***Mohamed - he informed me he sent an email for my package to be downgraded the ref nr: ***19/12/2019Vukanihe said he cant see my invoice when i phoned to query have it been sorted out21/01/2020Beverley Pillay Said its at the back office the sorting it out and they reconnected my service21/01/2020Cindy ***11/02/2020Sinilwise to activate a debit order but it never happened03/03/2020Got a new case nr ***409/04/2020Samakelethe same story and they reconnected with ref nr ***621/05/2020phoned again to find out if my package is sorted out01/06/2020Hlengiweand I got a new ref nr for my service not to be suspeneded ref nr ***217/08/2020Lukolo and said he sent an email for them to rectify my package again my ref nr ***718/08/2020spoke to Asanda and I sent an email 18/08/2020 at 16h30Spoke to Neliswaand she said too me my someone will phone me by the evening and they will reconnect my service but nothing as yet19/08/2020And today at 08h35I spoke to Nkululeko and he said i must speak to the sales department to sort this out so i am sending you this email i want by 10h00 an answer and my service reconnected