Bad Service / Not Updating Details /

On the 27th of February i changed banking Details - where between myself and Capitec we communicated with Telkom to advise them of this. As Capitec was not allowed to do this on my Behalf i had to contact Telkom to advise them of the change of banking details so that the debit order of 25th of March can go off on the Correct Bank Account. on the 28th of March i Received an SMS advising me that my Account was not Paid.<br> On the 29th of March i then contacted Customer Service to confirm what the problem was - only to find out that a month later my banking details STILL had not been changed? a Manual payment was then Submitted on the 31st of March as Telkom do not do extra Debit orders as per the consultants. On the 2nd Of April a Debit order Again was deducted for the Same amount that i had already paid? Now i Ask why was I **** to with regards to the debit orders - and then when phoning Telkom - they confirmed that banking details were only changed today? that is ridiculous. where has the customer service gone to? and why is it so hard to just try and assist clients?