BAD SERVICE/NO SERVICE AT ALL
<p> </p> <p>My line has been down since 06 March 2017, Today is 13 March 2017 !!!!!!</p> <p>Telkom have been testing the line at their technical department since 06 March 2017. Clearly this testing is a waste of time!</p> <p>Please send a technician to resolve the issue as Telkom always did when I has the similar issue in the past!</p>
Hi Keagan,
Thanks for your reply. Still no one from Telkom has contaced me, specifically a technician who normally resolves this issue.
What has changed at Telkom. I have this issue in the past. I call in and report a fault. The technician calls me to resolve the fault. Issue is resolved. This process is resolved in3 to 5 days including weekends.
I am now on day 8 and no communication, except when I call and speak to call center agents who are unsure if a technician is working on the issue but they are sure the technical department is testing the line. For how long does the line have to be tested before a technician I diaprched?
Somebody is not doing their job. Please get this issue resolved today
Regards,
K Padayachee
Hi Keagan,
Thanks for your reply. Still no one from Telkom has contaced me, specifically a technician who normally resolves this issue.
What has changed at Telkom. I have this issue in the past. I call in and report a fault. The technician calls me to resolve the fault. Issue is resolved. This process is resolved in3 to 5 days including weekends.
I am now on day 8 and no communication, except when I call and speak to call center agents who are unsure if a technician is working on the issue but they are sure the technical department is testing the line. For how long does the line have to be tested before a technician I diaprched?
Somebody is not doing their job. Please get this issue resolved today
Regards,
K Padayachee
diaprche = dispatched
diaprche = dispatched