MF
Maddalaine F
1 reviews | Active since Apr 2015
09 Aug 2015, 18:11
Bad service/No service
On the 26 June my landline and wifi went of! I reported it: 4CTK050715. If i call telkom customer service the i hold on 15 minutes!!! When a speak to someone finally they cut me off! 34 days! By the 15 July i received a sms that states restoration will take place on the 18 July! Yes that didn't happen cause my lines is still of! But please remember i still have to pay my account..... this is unacceptable!!! <br>
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Telkom's replyOfficial
09 Aug 2015, 18:34Hello Maddalaine,
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM132991.
Regards
Frank
Social Media Team
***
081 180
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM132991.
Regards
Frank
Social Media Team
***
081 180
Telkom's reply09 Aug 2015, 18:34
Official
Hello Maddalaine,
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM132991.
Regards
Frank
Social Media Team
***
081 180
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM132991.
Regards
Frank
Social Media Team
***
081 180