BAD SERVICE!!! NO REPAIR!!!

On the 7th of January 2018 my line dropped. I logged a call in the 8th of January 2018. There has been technicians coming back and forth but no repair was done. All they can tel me is that there is a problem. I KNOW THERE IS A PROBLEM! I reference number coming out of my ears due to the fact that i keep calling and trying to figure out when they are actually going to fix my line but this is just not happening. Here is the latest **********

Now tel me ***!?

Its now been a week and i have spoken to everyone i can think of and its influencing my work now as i need to work from home in the evenings and on weekends.

PS: I refuse to pay for the time i have been out.