BAD SERVICE NO NOTES- AGENTS NOT HELPING!!!!!!!!!!!!!!!!!!!

On Monday 05/09/2022 I called Telkom to request a home move and I was given the reference number CSN 143 for follow ups. Today i received 5 missed calls from telkom *** and I called the call centre for feedback as I missed the calls. The lady advised there were no notes on the account and advised me to call the technical support which i did and that lady told she would not be able to help me or cant see anything on query and advised that i call the sales team again. I then called the sales team once again and the lady advised that the person that called me is sitting opposite her and she will call me back. The lady called me and advised that my home move can not be completed and i would need to call the cancelations department for them to cancel my account on my old address and then reapply for the same service on my new account, i asked why this must be done as dsl is available at my new address and no1 before advised that this needs to be done, neither the less I called the cancelations department and the lady advised that a normal home move can be done and the service does not need to be canceled, she then advised someone will call me with an update. I then called after 4 hours as I had not received a call. The guy i spoke to checked everything and advised that no notes was added for any of my calls from this morning and he had to double check everything and he also advised my previous home move request was canceled with no reason added on my account. He was very helpful and requested a new home move for me. I need someone to call me with regards to the 5 or 6 calls i made this morning and why my original request was canceled. I have a feeling the sales lady that called me wanted to make a sale out of me which is ***** as I already have an account and active service. This service is so terrible, i really feel like canceling this service as now my request has to start from scratch and I am already without internet for 4 days.