bad service - no internet connection help

Terrible experience 3 weeks of no internet - after we were told to get a new Router. Drive to our closest Telkom store (Glen balad) as we walk in we are told that their system is down so no payment can be made. Order a router online - gets delivered start the set up process and needless to say we get to the part where IP address needs to be connected. They advise me what the username and Password is - we do the excercise three times it doesnt work - we then get told it will be escalated (48 - 72 hours) this was 19.05.26. No one comes back to me - phone again - decide this time to phone Vumatel first - they escalate it as well. Then again telcom - the get told they will send someone out - STILL - we are not on the 25.05.26 - no one came out. Phoned this morning - it will be escalated. No commitment to actually coming out - and moving service providers soon