Bad Service No Internet

Dear hellopeter<br> Recently we had bad experience with Telkom. We haven't had internet since 10 March 2016 well before that actually(still don't have internet up to today), but only reported the problem on the 10 March. When I phoned on the 10 March 2016 we went through the process of them resetting the router on their side, then I must reset the router and then try to connect to the router which none of the process work that they suggested. Phoned almost everyday to get an update but everytime they had an excuse then they said we must take the router into Telkom store to get it tested. Went to CapeGate Telkom store to find out none of the Telkom stores dont do the testing anymore.Other excuses are its an area problem(but no one else had the problem) Or they will send the technician out or the best part was that they said a technician was at our house and its working(wasn't working and no technician)and everytime we phoned them we had to go through a process .This problem with Telkom has taken up so much of our time and costing us money to buy data for our phones and laptop to get to internet. We have an office and home school at home. We would like our Internet back up and running.