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MJ
Mark J

1 reviews | Active since Nov 2009

17 Aug 2017, 08:54

Bad Service, No Feedback, Useless Network

I'm supposed to be on superfast LTE but for the last month I've had speeds of 0.17 mbs. I have logged it. And have been doing all the following up. They eventually sent a 'technician' who got the same speed with his own router. He submitted his report and after I've been following up, still no word. Today I was shocked when I called again and the lady at the call centre, Hlengiwe, told me there is no turn around time. She doesn't know when they will get back to me. My request is simple. Sort out my network or find away to cancel this stupid contract. I refuse to pay this month!

0
Replies (4)
Telkom
Telkom's reply20 Aug 2017, 11:07
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

MJ
Mark J's update22 Aug 2017, 11:30
Reviewer Update
I am on the phone yet again. No one can tell me anything. Except that my query is with the network department and there is no SLA. The lady on the phone even said, it can take a year to resolve. How do I pay for that? You are welcome to listen to the call. Placed around 11H20 to 081 180. What does that mean in my life? A query that was logged on the first of August? I have not enjoyed internet for the month. Watch me reverse all your debit orders. You are more than welcome to blacklist me or whatever. I have all the accounts I need. But I refuse to pay for something I'm not enjoying.
Telkom
Telkom's reply26 Sept 2017, 14:45
Official

Hi mark56,

We apologize for the delayed response on your inquiry, this serves as a follow up on your query, Please advise if you are still experiencing network issues and if the issues are persistent kindly provide us privately with:

Telkom Mobile affected Number

Case Number

ID Number

Contact Number

Name of the device used

The physical address where you are experiencing issues

Thank You,

Kind Regards

Asithandile

Telkom Social Media Team

Best regards,

MJ
Mark J's update26 Sept 2017, 14:50
Reviewer Update
Yes, as per my daily follow up, this is still an issue. What boggles my mind is that it has been over two months now. What is so difficult about investigating something and identifying the problem. Logic tells me that no one has even looked at this. So how can you send a reply and asked if I'm still experiencing this problem? Have you done anything to sort it out? NO. So ofcourse I still have the issue!