Bad service No Feed Back, Still waiting for ADSL

I have moved houses more than a month ago and requested a line transfer to the new location. I have made follow ups and have two escalation numbers from them. each time they said they will give me a call back. this never happened and i confirmed that they have the correct number. Still waiting for the installation with no response at all from Telkom. I have spoken to a technician from telkom and he said that their schedule is wide open for a installation but that he can not do it, because hes boss needs to provide him with the instructions first.