Bad Service/ No delivery

Hi,<br> I logged a call for a phone line to be installed at my new flat, when the first technician came out he said someone has to fix something on the box before he can put my line in and he is going to log a call for it, he was very helpful. A week later another person came .. he introduced himself and said he will be working outside and when his done he will install my line and asked where we would like the point. My wife and i stayed in and waited for him all day to come install it but he just vanished, he left without saying anything or giving us any feedback. The following week on a Sunday without getting any notification from Telkom that A technition will be dispatched whatsoever two telkom technicians shows up and asks us also where we want the point to be and that they are going to sort us out. This time i watch the van and just what i expected to happen happened. Less than 1o minutes Later they jump in there van and leave, give my wife and i no feedback that they are not going to do it or how long its going to take or if there are any problems that still needs to be fixed. they just left. order number (***)