BAD SERVICE | NO CUSTOMER SERVICE

On the 25th of April 2015 I went in to Telkom Canal Walk to change my Telkom package to an uncapped advance 4mb line, the lady loaded it on the system and gave me a form to sign with a order number. According to her the change over would be on the 1st of May. Since then our internet has been very slow. We reported the problem and the operator assured me that we are on the uncapped package. Since then a technician came to look at the problem - he discovered that the package was not changed. Now I ask you how can two persons working for the same company, seeing the same records etc. give you different answers. I work from 8 - 5, now I have to phone an activation line during business hours, I went in to a branch in the first place because I don't have time during the day to phone and hold the line for hours. And now this!! Telkom better not bill me for a service I didn't received. I am very disappointed in Telkoms' service. Not acceptable at all - if this is the service we get I am thinking of finding another service provider.