Bad service, no communication, time wasting.

<p><span style="color: #555555; background-color: #ffffff;">I app**** for a cellphone before the 20 of March 2016 from Telkom The Glen. There was a special as the Samsung galaxy S7 and S7 Edge were just released, that you would receive a free Samsung Gear VR if you got the phone before the 20 March 2016. I asked for an upgrade as i had an existing contract with Telkom. The sales lady Nompumelelo Ndlovu advised me that we had to do a change of ownership due to the fact that the contract was initially in my fathers name. I had submitted all required documents in to the store and Nompumelelo had told me the change of ownership had been done and my documents were sent for credit vetting. I was not told once if my account was approved or declined I went back to the store countless times over the past few months and still nothing has been resolved and apparently my change of ownership had not been done. Another Friendly sales lady Simphiwe Kela tried to assist me but got no help from Nompumelelo when she asked for all my documents i had sent in. It has been over 2 months now and i have yet to hear anything from Telkom. Please try and sort this out as now I have lost out on a phone and the samsung gear vr. </span></p>