Bad Service, No communication, Empty Promises,

Firstly it's been a mission just to get an order logged on the system. Called in again and eventually my order got logged, or so I thought.<br> The agent promised me, without me asking, that the installation will be done by Tuesday. No Response. I didn't call back to follow up as I gave them the benefit of a doubt.<br> Friday, and still no communication so I called in to follow up just to find out that my order was never on the system. Again had to go back and forth and eventually and elderly lady assisted me by taking the most basic and simplest of details from me and placed my order. Something so many agents were incapable of doing.<br> Received a call back later that day to confirm my details.... <br> Again I waited and waited for a tech to come out. Follow up after follow up. Received nonchalant responses from the helpdesk every time. Was promised every day for a whole week that an engineer will be out the following day. <br> Had to explain the same story every time I called in to a different agent. Are the updates and description not captured on the system?<br> Today After escalating AGAIN I was told the Supervisor is on lunch and will contact me back... Still no response <br> DREADFULL SERVICE