Bad service no communication

Hi, I hope you are well, I have experienced bad service from Telkom, the one in Loch Logan Bloemfontein. In July I went to the store to open a business account requesting for uncapped WIFI. I met a lady that and she requested I submit full documentation to her which was all directors ID, registration documents, 3 months bank statements and a letter of authority signed by all the directors. I did share the documents with her and she then said I should email her the bank statement which later I did. I called telkom several times following up on the application was i was not successful. Eventually went to the store only to find out my documents were misplaced and she had no idea where they were. We started the whole process again she then said she has no authority to open the application he manager does, she then referred me to the manager. The manager asked for documents and what will the process be moving forward. the directors received emails saying that the application was done correctly only to find it was not open on a business account but rather on one of the directors name which already has a profile with Telkom and that was not the agreement. Mind you, the director never signed anything, the contract was not emailed, no finger prints were taking so then am wondering who authorized the order because we didn't. we tried several times to contact the manager and cancel the contract she assured us that we will not be billed by Telkom but she fails to submit a written consent of that and the contract is still not cancelled because we have not received any communication form telkom. The manager is giving us the run around.