Bad Service, no answers

The top half of my screen stopped working and I only have it 4 months, it hadn't been dropped or nothing.<br> its been a month and a half since it was sent in, we asked them to see whats going on,<br> the consultant then said that it will take about a week then they will phone us telling us whats wrong, next thing we know its been a month and a half and nothing so we went in to Telkom and apparently it cannot get fixed and needs to get sent over seas to a sony factory, no one can update me on where my phone is or whats wrong or even if there is payments regarding anything. I have no clue whats happening I have been paying almost 2 months on a phone I don't have and no one can tell me..?<br> I phoned the call centre and everyone I can think of but nothing has come back.