Bad service new client

I app**** for ADSL in December 2017 and received a call to complete my application. The agent said the process will take 21 days. I then attempted to contact the call centre after 21 days however the agents dropped the call repeatedly. I then got in touch with the sales department and was advised the technician will contact me as soon as they have a date. After that I sent chat msgs to the team on facebook and they advised the date to be 09/02/2018. I waited but still no technician. I sent another msg yesterday and was told my contract was cancelled as I had to pay a deposit. I advised the agent that this was not communicated to me as I am awaiting the payment details and have the money. The service is horrible and the agents should get fired because they clearly cant do their jobs and how can telkom not see that the agents are dropping calls all the time. The hold period is very long then you dont get to speak to anyone. These agents take their jobs for granted, if this was my job I would treat it with respect and dignity. I am so upset.