Bad Service Never Sign A Contract With Telkom

My account was suspended around November due to insufficient funds of which I was charged a penalty. A day later I settled the account. The following months my account was debited on the agreed upon dates which was month end but these ****** continued to debit my account in the middle of the months (double debit therefore) of which I suffered a bank charge from my bank due to insufficient funds. Every time I call to ask to speak to a manager I am told I am not allowed to and that my query has been escalated but I never receive any feedback. The consultants tell me that it is sitting with collection hence the double debits but they never take it away from them even though I have settled my accounts. This is frustrating and I can'e even cancel my contract because I know I will suffer penalties. Please what ever you do, do not sign any contract with Telkom, once you are locked you will receive the worst possible treatment from them and you won't get out of that situation because of the contract. They are ******.