Bad service- Network coverage

Dear Telkom, nah telkom

I called your call centre numerous times on the 11/02/2019 and 3 agent pretended not to hear me and dropped my calls. I them called again got hold of one agent who **** to me saying she logged a network fault case ref ********** 3 for me. According to her I should have received feedback 5 days ago till today nothing. I am here now still with a telkom data contract without any coverage for 3months but paying every month. ********** 806 bother to call me if you can, all my contact details are on the so called logged network escalation case.